Designed to deliver a modern Customer Service from anywhere

Based on our rock-solid record of reliability, Dcom provides market-leading Cloud call center solutions for inbound, outbound and auto-dialing call centers, It's delivered as a pay-as-you-go service. All you need is a web browser. Your agents can be located anywhere in the world. The Dcom system is so easy to set-up and use, your contact center can be up and running in 24 hours or less, showing immediately huge efficiency gains and big cost savings.

Significantly improve your Customer Service Operation

Automatically capture, route, manage, orchestrate, and report on inbound and outbound customer interactions of all types, regardless of channel. Better differentiate your business with the most feature-rich solution, powerful and easy-to-use. Our Cloud call center software delivers greater agent productivity and flexible call center management. That means less training, lower costs, happier customers and better business. Connecting with customers has never been this convenient, user friendly or cost effective.

Customers want companies to value their time

Amaze your mobile customers by offering them the chance to list the expected wait time and their place in queue even before a call is made. Your customers will never wait on hold again, regardless of where the conversation begins - web, mobile or inbound call. Dcom's concierge holds their position in the queue and places a return call at their turn without the need to repeat any information’s. Our in-call virtual queuing restores call volume sanity on your busiest days and dramatically increases agent productivity. Truly differentiate your business by showing mobile customers that you value their time. It's Critical!

Meet customer's exploding demand for Multi-Channel Service

Dcom provides the business agility and flexibility to meet customer channel demands today and in the future. Engage with today's connected customers and deliver superior support from every-channel. Since more than 50% of them expect services over multiple channels, our modern call center software make the newest channels cheaper to handle as well as providing invaluable insight into customer behaviour. Phone, fax, email, text, web chat, video, social media - everything goes to one place - delivering a seamless cross-channel customer experience.